Unified Communications as a Service (UCaaS) adoption is on the rise among enterprises. A recent survey by IDG reported that 56% of businesses plan to move to UCaaS within the next few years. Most of these businesses are looking for a better user experience for both customers and employees. If that sounds like something your company is seeking as well, it is likely time for you to consider making the move.
While a better user experience may be reason enough for some enterprises, the advantages of UCaaS adoption are plentiful and worth making the transition. Here are the top five reasons why you need UCaaS at your large business:
1. Scalability
Most enterprises don’t have the same communications needs year round. UCaaS leverages the agility of the cloud to give you the ability to grow or downsize when you need to. It allows you to add or remove features and add or remove users so that you’re using the optimal number of resources – whether it’s the busy season or business as usual.
2. Mobility
The remote workforce is growing, and employees who conduct business off-site need to have access to the same communications features as those who are based in the office. Because UCaaS features are delivered through the cloud, all of your employees have the same ability to utilize the system – no matter where they’re located or what device they’re using.
3. Collaboration
Hosting a meeting, even internally, can be a major undertaking at a large company. UCaaS offers conferencing and collaboration features that make it simple. UCaaS enables you to conduct an audio or video conference, and features such as screen and document sharing make it easy for attendees to have all the information they need close at hand.
4. Minimal Maintenance
Because UCaaS solutions are hosted by a third party, your IT team offloads the burden of system maintenance. Your provider will monitor for and handle any issues that come up with your UCaaS system – freeing your IT team to focus on more critical, strategic initiatives that can drive your growth.
5. Cost Savings
Legacy phone systems like POTS or PRI can be costly, with cables that are run by the telephone service provider that are separate from your internet connection. UCaaS can easily cut your telephony costs by up to 50%. Since it is internet-based, UCaaS can run on your existing connection. The associated taxes and fees are significantly less than what it costs to run a legacy system over phone cables.
Ready to Find the Right UCaaS Solution?
These five reasons why you need UCaaS are just the tip of the iceberg in terms of the advantages UCaaS can give your business. Other features like auto attendant and voicemail transcription may be less large-scale but offer great efficiency benefits to the large enterprise.
It’s important to remember, though, that not all UCaaS solutions are created equal. At PAG, we have over 300 established relationships with pre-vetted vendors and can find the UCaaS solution that meets your specific business needs within your budget. If you’re ready to make the move to UCaaS, PAG is here to guide you to the right vendor. Learn more about how our procurement services can help you today.
