Why are your telecom charges so high? In many cases you are overpaying for services, and you may even be overpaying due to billing errors. Here are the top 9 telecom billing errors to watch out for:
1. Billed for Disconnected Services
If you have requested that services be discontinued, look over your telecom bill very carefully. You may be incurring charges for services that you no longer have. Make sure you are only paying for services that you are currently using.
2. Billed for Services that Belong to Another Customer
Ah, yes – the case of mistaken identity. Unless you are feeling very charitable, make sure you are only being billed for your own services, and not paying for someone else’s.
3. Excess Usage of Plan Allowances
Do you have the right service plan? If you continually use more services than your plan allows, you end up paying premium rates beyond your plan. If this is the case, you chose your plan in error.
4. Usages Far Below Plan Allowance
On the other hand, did you purchase services that you don’t use? If so, you are overpaying for your current plan.
5. Billed on Multiple Accounts by the Same Vendor
If you have a large company with multiple accounts, you need to cross check these accounts to make sure you are not overpaying. Telecom companies benefit financially from your confusion when it comes to their billing system. If you are trusting your telecom vendor to get it right, then you are probably paying for errors in their favor.
6. “One Size Fits All” Procurement Approach
Just because the plan is right for one customer doesn’t make it the best solution for you. It’s a mistake to choose the plan that is the most popular if it isn’t a fit for your needs.
7. Billed for Services on Outdated Plans
The world of telecom changes so quickly that plans become outdated in the blink of an eye. If your plan is outdated, so are your prices. If this is the case, you may be overpaying.
8. Billed for Services Not Under Contract
Can you remember all the services you signed for when you finalized your telecom contract? For many of us, the answer is no. If you are not entirely sure what you agreed upon, then you may be paying for services that are no longer needed.
9. Billed for Services That Have Become Obsolete
As new and improved services become available, old services become obsolete, and obsolete services become very expensive.
Identifying the problem is the first step toward solving this problem, and finding telecom billing errors is a great step in the right direction.
How do you reach the goal of an error-free telecom bill? Contact PAG and schedule a technology audit. Together, we will develop a plan that results in telecom cost reduction and leave you better prepared by implementing ongoing telecom expense management.
This blog was initially posted on January 30, 2015 and was last updated on July 31, 2020.