Contact Center Procurement Services

Our experts will source the best solution and vendor to meet your contact center needs.

Provide a Better Customer Experience With a Cloud-Based Contact Center

Give your customers the intuitive, omnichannel contact center experience they expect with the right cloud vendor and solution.

Omnichannel Customer Service From Anywhere

Your customers expect to receive service via whatever means they prefer. A cloud contact center enables your employees – even those working from home – to do this seamlessly.

Cost-Effective, Scalable Solution

There’s no large upfront investment in hardware, you’ll be billed monthly at a predictable rate, and you can add or remove users easily.

Hands-Free

Your provider will handle setup, implementation, maintenance, and support; so your contact center will run smoothly with no extra burden on your IT staff.

Better Security

Your provider will ensure all your communications are encrypted and secure, so you can feel confident your representatives – even those working remotely – aren’t creating vulnerabilities.

We’ll Help You Find Your Ideal Contact Center Solution – and Save

Contact Center Sourcing Made Easy

Not all providers are created equally; leverage PAG’s knowledge and vendor relationships to best align your needs to their strengths.
No need to start from scratch – all of our providers are pre-vetted and Gartner-rated

Simplified Contact Center Communications

Based on an analysis of your specific needs, we help you select the contact center solution that will enable you to provide excellent customer service – wherever your employees are.

Best-in-Class Pricing

We’ll ensure unmatched pricing and negotiate the most advantageous contract terms and clauses for you.

11 Tricks to Start Lowering Your Telecom Bills Today

Businesses That Have Saved With PAG

Success Stories From Across Industries

  • Private Equity
  • Healthcare
  • Manufacturing
  • Retail
  • Pharmaceutical
  • Enterprise

Private Equity

Investment Management companies subject to compliance regulations.

We helped a PE firm reduce current spend by $5.8 million annually.

Healthcare

Healthcare systems, hospitals, and medical centers in need of cost-effective technology.

Our audit saved a medical center $324,000 on telecom expenses – without having to switch vendors.

Manufacturing

Large-scale production companies that require advanced technology to remain efficient.

We helped a flooring manufacturer reduce spend by $310,000.

Retail

Local, regional, and national retailers looking to save on technology costs.

We reduced technology costs by 40% for a national retailer.

Pharmaceutical

Pharmaceutical companies looking to make smarter technology investments while cutting costs.

We helped a global pharmaceutical company save $1,175,000 on their telecom & IT expenses.

Enterprise

Large corporations with complex technology needs and budgets.

Our audit process led a cost reduction of $4.6M and $900,000 in upfront transition credits for a global call center.

Our clients have saved over $700 million through our audits and ongoing IT support.

Contact Us to Start Saving