Contact Center Procurement Services
Our experts will source the best solution and vendor to meet your contact center needs.
Provide a Better Customer Experience With a Cloud-Based Contact Center
Give your customers the intuitive, omnichannel contact center experience they expect with the right cloud vendor and solution.
Omnichannel Customer Service From Anywhere
Your customers expect to receive service via whatever means they prefer. A cloud contact center enables your employees – even those working from home – to do this seamlessly.
Cost-Effective, Scalable Solution
There’s no large upfront investment in hardware, you’ll be billed monthly at a predictable rate, and you can add or remove users easily.
Hands-Free
Your provider will handle setup, implementation, maintenance, and support; so your contact center will run smoothly with no extra burden on your IT staff.
Better Security
Your provider will ensure all your communications are encrypted and secure, so you can feel confident your representatives – even those working remotely – aren’t creating vulnerabilities.
We’ll Help You Find Your Ideal Contact Center Solution – and Save
Contact Center Sourcing Made Easy
Not all providers are created equally; leverage PAG’s knowledge and vendor relationships to best align your needs to their strengths.
No need to start from scratch – all of our providers are pre-vetted and Gartner-rated
No need to start from scratch – all of our providers are pre-vetted and Gartner-rated
Simplified Contact Center Communications
Based on an analysis of your specific needs, we help you select the contact center solution that will enable you to provide excellent customer service – wherever your employees are.
Best-in-Class Pricing
We’ll ensure unmatched pricing and negotiate the most advantageous contract terms and clauses for you.
11 Tricks to Start Lowering Your Telecom Bills Today
Businesses That Have Saved With PAG
